In the current competitive landscape is no more room for amateurism, the paths go through excellence in service and wonder of the client. Exceed expectations, anticipating the desires and gaining customer loyalty is a challenge for companies.
Achieving this level of satisfaction is working with the focus of the consumer. It is analyzing the company and care from the perspective of the client. To conduct your business by driving this way to Centro da Terra Consultoria launched the Mystery Shop, a service of proven effectiveness in highly competitive markets. Our multidisciplinary teams, with highly qualified professionals, create and develop innovative solutions specific to their demand.
MYSTERY SHOPPER.
It consists in evaluating performance of employees who work mainly in the forefront of the organization. It uses the concept of "Mystery Shop" for by working at the forefront of the company, provide diagnostic information about the quality of care, product knowledge and positioning of the organization before the competition.
It is based on research by a team of highly qualified consultants, working at the company / client or getting the external sales teams in the prepared environment, simulating common customers, following a script carefully designed to gather information on highly relevant quality of care and technical performance of the business professionals that relate to customers.
Methodology
We are convinced of our position as partners of the company / client. We believe that the secret of satisfaction begins by identifying the needs and expectations of the customer.
From the exact identification of nonconformities in customer service, offer corrective suggestions that may provide improved performance above expectations.